New powers for NSW Fair Trading to deal with consumer disputes

From 1 January 2019, disputes lodged with NSW Fair Trading about alleged breaches of consumer guarantees under the Australian Consumer Law may be subject to a new program that aims to better resolve disputes.

It is proposed that the Commissioner for NSW Fair Trading be given a new power to issue ‘consumer guarantee directions.’

A consumer guarantee direction may only be issued for disputes in relation to goods purchased between the price of $25.00 and $3,000.00 that were purchased within 6 months of the complaint being made.

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